Returns & Right of Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, acquires physical possession of the goods.
To exercise the right of withdrawal, inform us of your decision by a clear statement — for example by email to contact@levelty.co — or by using the model form below. To meet the deadline it is enough to send your communication before the withdrawal period expires.
Effects of withdrawal
We reimburse all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after we are informed of your decision. We use the same means of payment you used, at no fee to you. We may withhold reimbursement until we have received the goods back or you supply evidence of having sent them.
Send the goods back without undue delay and no later than 14 days after informing us. You bear the direct cost of returning the goods. You are liable only for any loss of value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
30-day money-back guarantee
Beyond your statutory rights, we take the stand back within 30 days of delivery in undamaged condition and refund the purchase price. Email us and we will explain the return steps.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Levelty, Sofia, Bulgaria — email: contact@levelty.co
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
Faulty or damaged items
If your stand arrives damaged or develops a fault, contact us with a photo and your order reference. Statutory conformity rights apply for two years from delivery.